Customer Feedback
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We welcome any feedback regarding any aspect of, whether it be relating to shoes, the website, quality of service, or any other relevant aspect. Please just email us with your comments. Sometimes users are able to point out something that could make a real difference.

We have included below a few of the emails that you, our customers, kindly send us. It makes our job that much more rewarding, when we know the end user has been happy with our service.

English Testimonials

"The size 9s [Cheaney Tenterdens] fit perfectly. Thank you very much for providing such a superb service. I will definitely come to you again in the future. Many thanks for your help and service." DC, STAFFORD.

"Just received my two pairs of Cheaney shoes. Very pleased with service. Thanks for all your help." AL, KIDDERMINSTER.

"The shoes arrived this morning :) and I just wanted to thank you for such great service. The 9.5 fit is perfect and you have a very happy customer! Will definitely use you again (if these ever wear out)." GD, KEIGHLEY.

"Hi, I would just like to congratulate you on your fantastic service. I ordered some shoes yesterday and they arrived today,the shoes are great. Thank you very much." IT, STOKE-ON-TRENT.

"Thanks for getting back. You are the first person to give sound honest advice. I have been mis-sold shoes from ..... The charity shops have all benefited though! You expect poor service and advice from a mainstream high street retailers, you don't expect it from premium brand flagship stores in Jermyn Street! Thank you for you honest analysis. Feel free to send this to your professional association for publication! All best wishes. Kind regards," JS.

"Good evening, I just wanted to leave some positive feedback. I've purchased my last 3 pairs of shoes with you and have enjoyed great products, quick delivery and fantastic customer service each time. As a 25 year old man working corporate banking, image is always very important - I just wanted to tell you that the shoes arrived last week as requested and that they are perfect! "They are really fine shoes and, as I had been looking around for ages for a decent pair of brown shoes in particular, I am so pleased that I have finally been able to source some of this quality. Many thanks," NH, SOLIHULL.

"Colleagues and friends alike have always commented on my footwear and asked where I had purchased them from and I have always recommended your store. I look forward to remaining a loyal customer." MP, MANCHESTER.

"Just a quick email to let you know that the Sanders boots I ordered from you a week ago arrived safe and sound and I am absolutely delighted with them. Thank you so much for your excellent customer service, it is refreshing in this day and age to deal with such helpful people." PD, KENDAL.

"I am absolutey delighted with the quality and also extremely pleased that I have at last found what I have been looking for for months." CA, Waltham St Lawrence, Berkshire.

"I received my [Sanders Shaftesbury] brogues a couple of days ago and am absolutely delighted with them. Thank you." RA, MARLOW, Buckinghamshire.

"Shoes arrived today and they are perfect. Many thanks for your help and I can see a black pair coming on!" CB, WIMBORNE, Dorset.

"Perfect fit! Passed your website onto one of my colleagues". JB, BOURNEMOUTH, Dorset.

"Perfect fit, so many thanks for your advice and great level of service." MB, STROUD, Gloucestershire.

"Have received [Loake Royal] brogues. Thank you for your prompt delivery. Excellent shoes!" PB, Scarborough, North Yorkshire.

"My [Loake Badminton 2] shoes arrived yesterday - they fit extremely well and are just what I was looking for - many thanks." JC, PRESTON, Lancashire.

"Thanks for checking. Perfect fit, they [Loake Chester 2] are great. Thank you so much for all your help." BD, Newton Abbot, Devon.

"Just to let you know I have been very satisfied with the service and the shoes and will endeavour to use the company again." EDQ, LONDON

"Brogues received safely this morning. Size is very comfortable - spot on! Many thanks for your efficient service." AH, Derbyshire.

"I am delighted in my investment in a pair of Loake Burford brogues - stylish, elegant and practical. Combined with the excellent service I received from BrogueShoes, I am delighted - thank you". NH, Teacher.

"I really must say you are the best on line company I have ever dealt with, for speed of service and politeness in attitude." RH, MINEHEAD, Somerset.

"I would just like to say a HUGE 'thank you' for your excellent service!!! The [Sanders Guildford] shoes arrived the following morning, as promised-& they certainly did not disappoint! Fabulous, quality shoes - but, more importantly, they fitted perfectly!!! My husband intends to wear them to work tomorrow for the first time, & im sure he.ll be asking me to order the brown pair in the very near future!! Thank you once again, sincerely" Mrs. GJ, LONDON.

"[Cheaney Jackie 2 Pony Suede] Boots have just been delivered absolutely smitten with them, I reckon these will be a real winner in your shop. Thanks for all your assistance, will definitely be back for more. All the very best." IK, LITTLEBOROUGH, Lancashire.

"Just a quick note to say thank you. Your website was easy to use, the payment process simple, the information emails were reassuring and the delivery very timely. Thanks again, would recommend you highly to anybody". SL, HARROGATE, North Yorkshire.

"Hi just to say what a great service you provide. Shoes ordered, exchanged, different style sent and received, payment credited - like clockwork." SL, SOUTHSEA, Hampshire.

"Thank you for the advice, prompt service and complimentary polish. I am very impressed with your service and shall not hesitate to recommend you in future." AM, CLEVEDON, Somerset.

"Just a quick thank you for this order. The shoes arrived unbelievably quickly and are excellent, as is your service. Thanks again." AM, DORKING, Surrey.

"Received with thanks. A perfect fit." GM, REDHILL, Surrey.

"Thank you for the prompt and safe delivery of my order." RM, EASTBOURNE, East Sussex.

"Thank you very much. Received as promised. Very prompt service. Thanks again." WM, DRAYTON, Norfolk.

"I am most impresssed by not only the speed of service but also the way in which you have dealt with the return of the shoes which I had ordered in error. Your service and civility have not been bettered in my experience of online, mail order, or indeed even, "face to face" shopping. Thank you once again." TN, NORTHOLT, Middlesex.

"[Sanders Chelsea] Boots arrived as promised on Saturday before 1.00 pm. They fit perfectly and look great. Thank you for your excellent service." DR, Hertfordshire.

"The shoes arrived this morning. I would like to compliment you on your excellent product and service. Well done." CS, NOTTINGHAM.

"...many thanks again for the excellent advice and service. The shoes worked and looked fine!!" GB, NORTHWICH, Cheshire.

"Just to let you know, the shoes arrived today, safe and sound and a very good fit. Once again, please accept my thanks for your efforts in obtaining the shoes for me. I shall have no hesitation in recommending your company for purchasing quality footwear And service that is excellent." GA, COALVILE, Leicestershire.

"Received the well packaged Cheaney shoes on Wednesday. Thank you for your quick service - now looking forward to wearing these excellent shoes." DS, HALIFAX, West Yorkshire.

"I would like to thank you for a superb service; the shoes were despatched immediately, communication was excellent and the refund hassle free." JS, CHORLEY, Lancashire.

"Excellent service, many thanks! Shoes have arrived and I am delighted with them." MS, BRIGHTON, East Sussex.

"Following a telephone conversation late yesterday afternoon I ordered a pair of Loake Burford boots on line. I received the boots today and they are fantastic. The service was just as impressive. To pinch a quote from Arnie "I'll be back". ST, LEEDS.

"Thanks for the order got it today, Excellent service. Thanks again." SC, SPALDING, Lincolnshire.

"Many thanks, the shoes arrived today. I have to say that they are a beautifully made pair of brogues. I would also like you to know that I have been extremely impressed with the quality of your service throughout this transaction." NT, NEWCASTLE-UNDER-LYME.

"Thank you for your prompt dispatch of my order which although ordered on a Sunday reached me on the following Tuesday in the far South of England. The packaging was of an excellent quality and the shoes quite superb. The extras supplied free of charge were a pleasant surprise too. I will certainly come again now that I know the fitting will be exactly as I require and the service quietly efficient." RD, LEWES, East Sussex.

Just to say I am very happy with my shoes. Thank you for sending them so promptly. LK, WINCHESTER.

"The replacement shoes arrived safely today. They appear fine. Many thanks for your efforts and, once again, I would like to say what excellent service you have provided." NT, NEWCASTLE-UNDER-LYME.

"Excellent shoes and first class service many thanks I received them this morning." DC, STOKE-ON-TRENT.

"Just a quick note of thanks and to say how great your service has been. You have done exactly what you said you would do, the shoes turned up late morning and are really good quality, all I hope now is that they fit him!!!" PB, HAYWARDS HEATH, West Sussex.

"I received my shoes today and they are great. I must also compliment you on your excellent service. From ordering to the door in 24 hours, excellent!" SH, LYMM, Cheshire.

Scottish Testimonials

"I would thoroughly recommend you guys to anyone. Excellent product. Excellent Service. Thank you." DA, GLASGOW.

"This morning I received my pair of Sanders Chester oxfords. I am delighted with them: this are my first pair of Sanders shoes. I've worn them since they came and they're very comfy out of the box - I don't know if they need wearing in! Very high quality shoe, and the service was impeccable. Thank you for all your assistance, I'll definitely be a returning customer." PH, Banffshire.

"Many thanks for prompt shipment of ordered shoes". AJ, GLASGOW.

"I am simply emailing to acknowledge receipt of yesterday's order which I received today at 11.00am. I must also thank you for the prompt and efficient service - I shall certainly use your site again and recommend it to others!" LJ, ELGIN, Moray.

"A brief yet large thank you for pulling out the stops and sorting out my new Cheaney brogues, arrived yesterday, exactly as ordered, perfect fit & quality superb. Will recommend you as often as I can and save up for my next pair from you." SW, FORFAR, Angus.

"I just wanted to thank you for excellent service: the brogues I ordered for my son on Friday afternoon arrived on Saturday morning. The brogues themselves are very high quality and it was a nice surprise to be given shoe polish and a shoe horn too. We will certainly come back to you. Many thanks and best wishes. AE, PERTH.

"I received my Brogues on Thursday 31st, lovely shoes and very pleased with them, thank you very much. Your service was excellent, communication all the way through from ordering to receiving. I cannot praise your product or service enough." MC, KIRKCALDY, Fife.

Welsh Testimonials

"Thank you for such fast and excellent service. The shoes are just great". DH, Pembrokeshire.

"Just a quick message to say a big thank you, my husband is thrilled with his new brogues and I'll certainly be recommending you to friends and family. Many thanks," LJ, MACHYNLLETH.

Irish Testimonials

"Thanks very much for such a swift and professional dispatch! The shoes look great! Very much appreciated! Cheers" NH, LURGAN.

"Thank you so much for your courteous and prompt attention to my order - most impressive! I shall look forward to doing further business with you in the future." FR, BANGOR.

Channel Islands' Testimonials

"I write to commend you upon your service.

I ordered via your website a pair of Loake’s gentleman’s shoes on Tuesday afternoon and received them just after 9.00 a.m. the following morning! I live in Jersey, Channels Islands and to receive my order so quickly was simply amazing. Also you included a complimentary tin of polish and a shoe horn. This is the type of service I had thought had long disappeared.

Very impressive and thank you once again!" SD, JERSEY.

BFPO Testimonials

"Thank you for an excellent service. Shoes received (a few weeks ago) and delighted with both the product (Loake Kempton) and the service. I will use you again!", LM, BFPO 2.

Australian Testimonials

"Just to let you know shoes arrived an hour ago. Simply brilliant. Thanks." GP, Victoria.

"On Friday when I returned home I received a notification from Australia Post that a parcel was lodged at the local post office. I have since collected it. I now have my boots, thank-you. The quality of both customer service and the product has exceeded all expectations. I will certainly use your online ordering again, and will recommend it to friends and family. Many thanks." HS, Sydney.

"Hello, My shoes have arrived and they are fabulous - thank you. I won't be buying another pair of business shoes from anywhere else - I am very impressed. Once again thank you." RG, Narrabundah, ACT.

"Many thanks. May I add it has been a pleasure doing business with you. I was particularly impressed with the way you followed up the initial missed delivery. Your site will remain a permanent "favourite" as a result of this experience." SG, Sydney.

"Goods received 14 June, thanks for the prompt supply and delivery, wonderful shoes." JM, Beecroft, Sydney.

Belgian Testimonials

"I have received the shoes this afternoon, size is perfect as well as the colour. Thanks for the good service." GW, Antwerpen.

Brazilian Testimonials

"My order of a pair of Cheaney Cumbria has just arrived. Your service is fast and reliable, and the shoes, shoemaking at its best. Thank you." AM, São Paulo.

Canadian Testimonials

"I received the shoes today. I'm very pleased with every aspect of the purchase." SM, VANCOUVER, BC.

"I received my boots several days ago and I'd like to thank you for all your efforts on my behalf. The boots are really well made and fit pretty good. Although next time I will order a 9 instead of 91/2. I just added a comfort sole and things are going well. Thank you again and I will be ordering from you in the future." DH, CALGARY, AB.

"Hello Brogue Shoes, Just a note to advise that the shoes have just arrived. They look great and fit well!! Thanks so much for the very good service. I know of at least one other individual who has been looking for this style of boot. This style has been unavailable here in Canada for many years. I'm very happy that someone is still making them and that I found you. Thanks again." JS, WINDSOR, ON.

"I do some ordering online often. I just recently ordered from your site the Regent Wetherby boots. I was impressed with how quick the delivery was, especially with the snow in UK. An email was sent advising me that the boots would be delayed. Three business days from Scotland to Montreal, is pretty good. I called in before ordering and the gentleman was very helpful. I am impressed with your company’s service. Unfortunately in Canada we don’t have too many companies that work that way or at least in Montreal. The boots are great, and look amazing." RQ, MONTREAL.

Danish Testimonials

"Great site, I cannot praise it enough". AF, Copenhagen.

Finnish Testimonials

"Thank you very much indeed - great shoes and trees - perfect fit, and beautiful grainy style! Opening your box reminded me of opening the Tut-Ankh-Amon sarcophagus, but it is a very safe package!" MM, ESPOO.

French Testimonials

"I have just received the order, not only the shoes are perfectly fitting but the quality is greater than I expected. These Regent are probably the best cost efficient shoes I own... ...thanks again for your excellent service" HG, Bretagne.

"Shoes received today, thanks for your excellent communication and fast delivery!" TV, 94000 Créteil.

" I received shoes today. I am very satisfied by your product and by the speed of the sending. Thank you very much." MS, 17610 CHANIERS, Charente-Maritime.

German Testimonials

"Today the shoes reached me. Thank you - now they fit perfectly. Also thank you for the shipping costs refund and your very obliging service! Hope to buy shoes at yours soon again!" TL, Bremen.

"Your shipment received today. I am very pleased with my new Loake 1880 shoes now. Many thanks for the smooth transaction!" FR, Mülheim an der Ruhr.

Italian Testimonials

"Shoes arrived today as scheduled; they are just perfect and I'm 100% satisfied with the product and your flawless service; I will use your website again, without a doubt. Keep up the good work." AP, UDINE. 23/01/14

Korean Testimonials

I just received my first pair of shoes from today. Everything was in top shape. And I must say, these shoes exceeded my expectations: perfect fit, very comfortable, and looking great. Nicely done, lads--you got yourselves a repeat customer. Alex Blake, Jongro-gu, SEOUL.

New Zealand Testimonials

"Rec'd my Brogues, they arrived really quickly. I'm thrilled with fit and quality. It was a pleasure to deal with you." JR, Auckland.

"Hi there just a note from New Zealand to say that my Loake Savoy brogues arrived safe, sound and looking great. They fit perfectly and look just like they did on your website, must say impressed with all the aspects of the service from you chaps. Will be recommending you to friends and family." NI, Auckland .

Singapore Testimonials

"Thank you very much for the speedy service from you end which I received the consignment at 10pm local time Thurs 26 Nov (3 days! ).
It arrived and cleared at Singapore by 2pm. However, I needed to wait from 5pm after work till 10 pm from UPS Singapore to deliver.
UPS S'pore service is a let-down. Nonetheless, overall it is excellent from Brogue Shoes /Mackie. I shall buy more and recommend friends to buy the shoes from your web sites/service. Cheerio!!" WS, Singapore.

"Used your company last year - outstanding service!" DS, Singapore

Swedish Testimonials

"I ordered a pair of Loake Aldwych shoes Sunday 3 October, and they arrived today, delivered to my door. Perfect fit, perfect quality, fast delivery - I am a very pleased customer!" RP, BROMMA/STOCKHOLM.

"I have given you praise before, and I must do it again. I ordered a pair of Loake Buckingham Thursday 8 August, and they arrived on my doorstep (or really to my office) on Monday 12 August. Fast, reliable and, of course, the shoes are beautiful!" RP, BROMMA/STOCKHOLM. 13/08/13

Swiss Testimonials

"Just a brief note to say all arrived in Switzerland in good order. I've told several friends of your excellent service and hope that this is reflected in new orders." BW, ZURICH.

Thailand Testimonials

"FAO James. Thank you: the shoes arrived this morning and in good condition. Impressed with you service and have passed on your company's name to friends who are interested. Once again for the excellent service." PJ, Lumpoh.

USA Testimonials

"Hello, I just received a pair of Regent Cheltenham shoes from you and I love them. I was a little leery about ordering from a store in the UK, considering I am in the US, but I was extremely pleased. I ordered these shoes from you yesterday and I received them today. It takes longer for me to get shipments from NY, and I'm next door in NJ!

"Anyway, the shoes fit great, despite the fact that I ordered based on UK sizes and not US sizes, and they are of the finest quality. I could not be more pleased." SB, NEW JERSEY.

The [Cheaney Tamar] boots came today and are very nice indeed. I believe the fit is correct. I will polish them and wear for awhile then get back to you as there are some other brogues of interest on your site. Many thanks for the excellent service. SE, SAINT PAUL, MI.

Shoes arrived so quickly - amazing. Initial fit seems fine and these will likely serve me well for years to come. A side note - I had the privilege of living in the UK for 3 years in the 1970's. Got to see Loch Ness and Loch Lomond and Edinburgh castle and some of your beautiful country. I hope I can bring my wife soon and walk around a bit in my new shoes! My memories are of wonderful people and beautiful places. Thank you for such fine service. JR, RACINE, WI.